Shipping Policy
Christmas Closing Info
We are closed between Thursday 18th December - Wednesday 7th January. We will be in the office occasionally for producing some orders as required, but things could take much longer than you'd usually expect. Please send us an email (Contact Page Link) and ask how long it might take before assuming things are running as normal. We won't be manning the phone during this period at all but emails will be checked regularly.
General Shipping Policy Info
Our processing times are typically 1-5 working days for items produced in-house and we produce nearly everything ourselves. Occasionally there are times when we're unable to process items within this timeframe so if your order is urgent, please contact us to enquire about when we can have your order in the post.
If you do not provide print-ready artwork or clear instructions as to what you need printing, we may need to reach out to you for clarification and this can delay the processing times.
Additionally, for a small number of items, processing times are longer when they are produced using one of our specialised partners. This varies but can be 3-5 working days.
We’re a small family business and as such, have commitments during UK school holidays that often can slow down the processing of orders over these periods as it’s not financially viable to hire in cover for these brief periods.
Please bear this in mind and get your orders in AT LEAST a week before any upcoming school holiday to be sure we have time to process your order before potentially closing for a brief period.
We have a popup info box on the site to share information about pending periods of slower processing or periods of downtime with our wide customer base. Once we know the last date for orders (order deadline) we’ll add that info as well.
Delivery costs are calculated during the checkout process and vary widely depending on the type of products you are ordering, their size/weight, where they are going and what service options are available.
Shipping Time estimates are as follows:
- Please note - upgrading to a faster delivery service doesn't guarantee faster processing times, though we will try and prioritise those orders when resources allow
UK Domestic Standard Delivery
- Royal Mail Special Delivery Guaranteed Next Day by 1pm
- Royal Mail Tracked 24 - Usually 1 Working Day
- Royal Mail First Class - 1-2 Working Days
Europe - International Standard
- Royal Mail states 3-5 Working Days (though sometimes it can take 1-3 weeks)
Rest of World - International Standard
- Royal Mail states 6-7 Working Days (though sometimes it can take 1-3 weeks)
Let customers speak for us
from 861 reviewsI had some decals made up by another company and they took weeks to arrive and I was not happy with the quality. Tried again with Phoxydesign and they arrived really quickly and the results are superb. Thank you so much.
Perfectly printed, arrived very quickly, would absolutely buy again and may become my primary waterslide decal provider!
Perfect waterslides to my own design.
I have tried and failed to do my own replacement inkjet waterslides for my old 00 railway stuff. Mine refused to lift free of the backing sheet !
These were perfect off the bat. Should have done this first, but didn't realise there was anyone out there.
Can't recommend enough, and will use again if/when required 👍🏻
Very east and quick process. Delivered quickly and transfers exactly as the PDF.
Well printed, packaged well and arrived on time. Exactly as expected
Water slide decals as per my design were delivered promptly and were great quality thanks.
Will definitely use again for my guitar fx pedal builds.
Really happy with the decals, I am using them to add detail to a motorcycle paint job, theyre easy to apply and look great.
Submitted artwork while they were on shut-down, but as soon as they returned they got in touch and within a day I had the first proofs. Sadly due to a miscommunication they were not quite right, nevbertheless they printed a new set and we had them the following day. Cannot rate these guys highly enough.
Excellent company to use, quick reply, great advice and work from Phil. Product looks fantastic on the headstock of the guitar. I got totally what I required and when I need more will definitely be in contact again. Top rated, cannot fault any of the service. Thank you. Graham Hook
Extremely high-quality printing, excellent customer service and rapid delivery. If every company and organisation operated like this, the UK would be a different place. Highly recommended
Finding this company was priceless. I floundered on how and where to do my decals but Phil took all my requests and turned them around quickly, giving me everything I asked for. I’m still finishing off my two year scratch build project and will need more decals soon, so these guys will be the only company I turn to. I have a future project of a similar vein so I’ll be returning for more decals. Thank you for such great work and a quality product
Speed of service: Excellent. Quality: Superb. Satisfaction: Off the Chart. Need I say more?
Fist time using Phoxy and they didn't disappoint. The print quality of the decals was very good and the turnaround very fast. Fist application on a model after trimming to the print line was first class and sealing after with matt varnish the carrier film disappeared.
Really impressed by my first waterslide decal order. Excellent quality, nicely finished and very fast dispatch. Thank you.
I sent a a few pages of designs for mugs, coasters etc. Speedy turnaround and gave me great results. Great customer/client contact checking an error on my part on the order - sorted quickly by email exchange.